Reset your mirror:
1.Make sure the USB charger and USB charging cable are working. Test them using a mobile phone or a rechargeable product.
2. A full charge will take 4 to 8 hours depending on mirror model and USB charger rating.
3. If the battery level is too low, you may not see any recharge light indication for up to 10 minutes.
4. If the mirror is not able to charge after 4 hours perform mirror reset procedure.

Watch our video on how to reset your mirror.

1. Reset the mirror:
    a. Turn on the mirror by pressing the on/off power button. You should see the recharge light indicator to show green briefly. If it does not, press and hold the on/off power button again.
    b. If you do not see the green light, you need to recharge the mirror.

2. Test the sensor:
    a. Clean the sensor lens using soft cloth.
    b. Place your hand 4-6 inches in front of the sensor to activate the mirror light.

3. Recharge the mirror:
    a. Recharge the mirror for at least 30 minutes and try again.
    b. If the battery level is too low, you may not see any recharge light indication for up to 10 minutes. You can test the sensor again.

Watch our video on how to reset your mirror.

First try this:
1. Clean the sensor with rubbing alcohol and a mircofiber cloth.
2. Make sure there is nothing interfering with the sensor.

If that doesn’t work, reset your unit:
Press the power button on the bottom or the back of the unit (depending on the model) to turn it off. Leave it off for 20 seconds, and then press the power button again to turn the unit on.

Watch our video on how to link your mirror and use the app features.

Or do a hard reset by following these steps:
1. Plug your charger into your mirror. Hold the button on the back of the unit for 5 seconds.
2. Next, you will need to unplug your charger from the mirror. Then, hold the button again for 5 seconds.
3. Lastly, plug the charger into the mirror once more. You should see a blinking light at the base of the mirror and the mirror will now be in the "on" position. If not, press the button again for 5 seconds.
4. If this mirror has been linked before and you cannot connect after following steps 1-3, you will need to contact customer service to clear your previously stored profile.